{"id":365,"date":"2024-08-07T14:37:28","date_gmt":"2024-08-07T14:37:28","guid":{"rendered":"https:\/\/shop.hotelsultoniagirona.com\/return-policy\/"},"modified":"2024-08-07T14:47:01","modified_gmt":"2024-08-07T14:47:01","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/shop.hotelsultoniagirona.com\/en\/return-policy\/","title":{"rendered":"Return policy"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\n

RETURN POLICY<\/strong><\/h3>\n

 <\/p>\n

Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error may be subject to a partial refund.<\/p>\n

 <\/p>\n

Refunds<\/strong><\/p>\n

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.<\/p>\n

 <\/p>\n

Late or Missing Refunds<\/strong><\/p>\n

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at shop@hotelsultoniagirona.com.<\/p>\n

 <\/p>\n

Exchanges<\/strong><\/p>\n

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at shop@hotelsultoniagirona.com and send your item to: <\/p>\n

Gran Via de Jaume I, n\u00fam. 22
17001 Girona<\/p>\n

 <\/p>\n

Return shipping<\/strong><\/p>\n

To return your product, you must send your product to:<\/p>\n

Gran Via de Jaume I, n\u00fam. 22,
17001 Girona<\/p>\n

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. <\/p>\n

 <\/p>\n

Need help?<\/strong><\/p>\n

Contact us at shop@hotelsultoniagirona.com for questions related to refunds and returns.[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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